***PLEASE NOTE DUE TO ANNUAL LEAVE WE WILL BE UNABLE TO PROCESS ANY ORDERS THAT ARE PLACED FROM 6/6/24 -15/6/24. APOLOGIES FOR THE INCONVENIENCE***
Returns
The Roof Shack will accept the return of goods subject to the following:
Notification is sent to us within 2 days by either completing the form on the Terms and Conditions policy page or by emailing [email protected] or telephone 07596367252.
All goods must be returned by the customer at their expense to the original place of despatch, this may be to the manufacturer’s address or to The Roof Shack. Please ensure adequate postal insurance is taken out to cover their value.  Any goods purchased via The Roof Shack from the manufacturer’s direct may only be returned at the manufacturer’s discretion.
No refund will be given on goods that are returned in an unsaleable condition.
There is a re-stocking charge of 25% on all products returned unless faulty or damaged.
Goods that are supplied as 'special order' ‘bespoke’ or made to measure may not be returned for a refund.
When your item has been returned to us or our manufacturers premises we will arrange a refund back to the original credit/debit card that you used for the purchase.
We reserve the right to change this returns policy at any time.
None of these terms affect your Statutory Rights.