Website terms and conditions of sale
Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.
Summary of some of your key rights:
| By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling policy.. |
This contract sets out:
- your legal rights and responsibilities;
- our legal rights and responsibilities; and
- certain key information required by law.
In this contract:
means J WATTS ROOFING LTD T/A THE ROOF SHACK
References to us in these Terms also includes any group companies which we may have from time to time.
refers to the site on which these terms and conditions are displayed, including, but not limited to the following websites:
www.theroofshack.co.uk
means the person accessing or using our site to make purchases from us.
If you don't understand any of this contract and want to talk to us about it, please contact us by:
- e-mail: roofshack@gmail.com, or
- telephone: 07596367252
Please note, calls will be answered at the following times:
Mon-Fri 08.00 - 18.00
Saturday 08.00 - 11.00
We may record calls for quality and training purposes.
Who we are
We are a company registered in the United Kingdom with company registration number 06665238 and our registered office is at:
Unit 8, Green Lane Networking Centre,
Boothroyds Way, Featherstone, Pontefract, West Yorkshire, WF7 6EN
We are registered with VAT registration number 758489171.
The details of this contract will not be filed with any relevant authority by us.
Terms and Conditions of Sale
A. Introduction
1. These terms and conditions apply to any sale of items or services on our site. If you buy services or items on our site you agree to be legally bound by this contract and the terms and conditions contained herein.
2. This contract is only available in English. No other languages are available for this contract.
3. When buying any services or items on our site you also agree to be bound by:
(a). our terms and conditions of use and any documents referred to therein;
All these documents form part of this contract as though set out in full here.
B. Information we give you
1. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please contact us using the contact details at the top of this page.
2. If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
C. Ordering from us
1. Here we set out how a legally binding contract between you and us is made.
2. You place an order on our site by doing the following:
The user adds products to a basket and then clicks the basket to proceed to checkout. Finally the user completes the process and clicks 'pay now' to confirm the order.
3. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
4. When you place your order at the end of the online checkout process (e.g. when you confirm payment), we will acknowledge it by Email. This acknowledgement does not, however, mean that your order has been accepted.
5. We may contact you to say that we do not accept your order. This is typically for the following reasons:
(a). the services are unavailable;
(b). we cannot authorise your payment;
(c). you are not allowed to buy the services or items from us;
(d). we are not allowed to sell the services or items to you;
(e). if there has been a mistake on the pricing or description of the services or items.
6. We will only accept your order when we send you an email to confirm this (Confirmation Email ). At this point:
(a). a legally binding contract will be in place between you and us, and your order will be fulfilled.
7. The price payable for the goods ordered are set out on our website at the time you place your order, unless separately agreed between us in writing, plus any charges for carriage or insurance as set out in the order form. The price of commodity goods, such as lead, might change due to market conditions, but in these instances we will confirm and agree the prevailing price with you before accepting the order. We receive the right to decline any orders received, or in some instances agree with you a limit on the order quantity. Should a technical error arise on our website so that goods appear with an incorrect price, we will not be obliged to supply the goods at the incorrect price stated. We must receive payment for the whole of the price of the goods you order, including any carriage or other charges, before your order can be processed. We accept no liability if a delivery is delayed because you did not give us the correct payment details.
8. There is an age requirement for specific goods such as solvents and sharp items. Such items will only be sold to persons who are at least 18 years old and if ordering such products you confirm that you and the person receiving delivery of the product are at least 18 years old.
D Right to cancel this contract
1. If you are buying services or items from our site you have the right to cancel this contract within 2 days for a refund or exchange (subject to 25% restocking fee).
2. However, this right to cancel will not apply to any of the following products:
(a) Any bespoke items that are made to your special requirements. It is therefore your responsibility to ensure that all measurements and specifications are accurate.
(b) Any items that deteriorate rapidly or have a short expiry date.
3. The cancellation period will expire after 2 days from the day on which this this contract was entered into.
4 .If you cancel because there is a problem with the goods, please provide full details of the problem at the time of cancellation.
On cancellation for whatever reason, you must return the goods to the original place of despatch at your cost unless we agree that you can dispose of them, in which case any instructions by the manufacturer must be complied with if the goods are hazardous in any way.
5. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email). You can use the model cancellation form set out in the box below, but it is not obligatory.
Cancellation form
To:
J WATTS ROOFING LTD T/A THE ROOF SHACK
Unit 8, Green Lane Networking Centre,
Boothroyds Way, Pontefract, WF7 6RA
roofshack@gmail.com
I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods */the supply of the following service *,
Ordered on */received on *,
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
* Delete as appropriate |
6. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
E. Effects of cancellation
1. If you cancel this contract in accordance with the clause entitled Right to cancel this contract, we will reimburse to you all payments received from you less a 25% re-stocking fee and excluding the costs of delivery. You are responsible for the costs and the risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.
Any goods returned should be in saleable condition, unused, and in the original packaging.
2. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
3. We will make the reimbursement without undue delay, and not later than:
(a). 7 days after the day we received back from you any goods supplied; or
(b). (if earlier) 7 days after the day you provide evidence that you have returned the goods; or
(c). if there were no goods supplied, 7 days after the day on which we are informed about your decision to cancel this contract.
4. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
5. If you have received goods:
(a). you shall, without undue delay and in any event not later than 7 days from the day on which you communicate your cancellation from this contract to us, send back the goods to the original place of despatch.
(b). the deadline shall be met if you send back the goods before the period of 7 days has expired;
(c). you will have to bear the direct cost of returning the goods;
(d). you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
7.
Exclusion of Liability
If you have notified us of any problem with the goods we will either replace, repair or send a refund/partial refund for any goods that are damaged or defective , providing photographic evidence has been provided within 12hours of receiving the item. We will not be liable to you for any loss of profits, indirect or consequential loss or damage arising out of any problem in relation to the goods. We shall have no liability to pay money to you by way of compensation, other than any refund we make under these conditions, and shall not apply to any damages arising from death or personal injury caused by negligence, or to any losses arising from fraudulent misrepresentation.
Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should review them regularly.
G. Payment
1. We accept the following means of payment:
Visa
Mastercard
Paypal
Bank Transfer
2. We will do all that we reasonably can to ensure that all of the information you give us when paying for services or items is secure by using an encrypted and secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
3. Your credit card or debit card will only be charged when you confirm your order.
4. All payments by credit card or debit card need to be authorised by the relevant card issuer. From time to time we may also use extra security steps via Verified by Visa, Mastercard®SecureCodeTM or equivalent services.
5. If your payment is not received by us and you have already received any goods, you:
(a). must pay for such goods within 30 days; or
(b). must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
6. If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
7. Nothing in this clause affects your legal rights to cancel the contract during any applicable 'cooling off' period detailed under the Clauses entitled 'Right to Cancel this Contract and 'Effects of Cancellation above.
8. The price of the services or items:
(a). is in pounds sterling (£)(GBP);
(b). includes VAT at the time of ‘checkout’ at the applicable rate; and
(c). does not include the cost of:
I. delivering the goods (delivery options and costs will be provided before you place your order.
H. Limit on our responsibility
1. The provisions of this section shall apply to purchases made for non-business purposes only.
2. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), in the case of purchases made for non-business purposes, we are not legally responsible for:
(a). losses that:
(I). were not foreseeable to you and us when the contract was formed; or
(II). that were not caused by any breach on our part;
(b). business losses; and
(c). losses to non-consumers.
I. Limitation of liability
1. The extent of the parties' liability under or in connection with this Contract (regardless of whether such liability arises in this contract or in any other way and whether or not caused by negligence or misrepresentation) shall be as set out in this clause.
2. Subject to sub-clauses below (entitled 'Exceptions'), we shall not be liable for consequential, indirect or special losses.
3 . Subject to sub-clauses below (entitled 'Exceptions'), we shall not be liable for any of the following (whether direct or indirect):
(a). loss of profit;
(b). loss or corruption of data;
(c). loss of use;
(d). loss of production;
(e). loss of contract;
(f). loss of opportunity;
(g). loss of savings, discount, or rebate (whether actual or anticipated); or
(h). harm to reputation or loss of goodwill.
Exceptions
5. The limitations of liability set out above shall not apply in respect of any indemnities given by either party under this Contract.
6. Notwithstanding any other provision of this Contract, the liability of the parties shall not be limited in any way in respect of the following:
(a). death or personal injury caused by negligence;
(b). fraud or fraudulent misrepresentation;
(c). any other losses which cannot be excluded or limited by applicable law;
(d). any losses caused by wilful misconduct.
T. Rights of third parties
No one other than a party to these Terms has any right to enforce any of these Terms.
U. Disputes
1. We will try to resolve any disputes with you quickly and efficiently.
2. If you are unhappy with:
(a). the services or items
(b). our service to you; or
(c). any other matter;
please contact us as soon as possible.
3. If you and we cannot resolve a dispute using our complaint handling procedure, we will:
(a). let you know that we cannot settle the dispute with you; and
(b). consider the need for Alternative Dispute Resolution and, if considered necessary, provide you with information about any alternative dispute resolution provider we deem appropriate to deal with your complaint.
4. If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms.
5. The laws of England and Wales will apply to these Terms.
Terms here...
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